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Privacy Policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.

This policy applies where we are acting as a data controller with respect to the personal data of such persons. In other words, where we determine the purposes and means of the processing of that personal data.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, "we", "us" and "our" refer to BEAR Plumbing, Heating and Technical.

2. Credit

This document was created using a template from Docular.

3. The personal data that we collect

Contact data. We may process data enabling us to get in touch with you. This may include your name, email address, telephone number, postal address and social media account identifiers.

Account data. We may process your website user account data, which may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences.

Transaction data. We may process information relating to transactions, which may include your name, contact details, payment card details and transaction details.

Communication data. We may process information contained in or relating to any communication that you send to us, including the content and associated metadata.

Usage data. We may process data about your use of our website and services, which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths. The source of this data is our analytics tracking system.

4. Purposes of processing and legal bases

  • Operations. Operating our website, fulfilling orders, providing our services, generating invoices and credit control. Legal basis: legitimate interests or performance of a contract.
  • Publications. Publishing account data on our website in accordance with your express instructions.
  • Relationships and communications. Managing relationships and communicating by email, SMS, post and telephone, and providing support services.
  • Direct marketing. Creating, targeting and sending direct marketing communications.
  • Research and analysis. Researching and analysing the use of our website and services.
  • Record keeping, security, insurance, legal claims and legal compliance. Maintaining our records, preventing fraud, maintaining insurance cover, defending legal claims and complying with our legal obligations.

5. Providing your personal data to others

We may disclose your personal data to our insurers and professional advisers.

Your personal data held in our website database will be stored on the servers of our hosting services providers.

We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation.

6. International transfers of your personal data

We may transfer your personal data from the EEA to the UK and process it in the UK for the purposes set out in this policy. You acknowledge that personal data submitted for publication through our website may be available globally via the internet.

7. Retaining and deleting personal data

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. We may retain your personal data where retention is necessary for compliance with a legal obligation or to protect vital interests.

8. Your rights

Your principal rights under data protection law are:

  • the right to access, so you can ask for copies of your personal data
  • the right to rectification of inaccurate personal data
  • the right to erasure of your personal data
  • the right to restrict processing
  • the right to object to processing
  • the right to data portability
  • the right to complain to a supervisory authority
  • the right to withdraw consent

Further information is available from the Information Commissioner's Office. You may exercise your rights by written notice using the contact details below.

9. About cookies

A cookie is a file containing an identifier sent by a web server to a web browser and stored by the browser. Cookies may be persistent, remaining until an expiry date, or session based, expiring when the browser closes. Cookies may not personally identify a user, but personal data we store about you may be linked to cookie information.

10. Cookies that we use and our providers

We use cookies for authentication and status, shopping cart, personalisation, security, advertising, analysis and cookie consent. We use Google Analytics to gather information about website use.

11. Managing cookies

You can block and delete cookies through your browser settings. Please note that blocking all cookies will have a negative impact on the usability of many websites.

12. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

13. Our details

This website is owned and operated by BEAR Plumbing, Heating and Technical. We are registered in England and Wales. Registered office: Unit 6, Clifton Bury Farm, Church Street, Clifton, Bedfordshire, SG17 5EX. Principal place of business: 32 Clifton Road, Shefford, Bedfordshire, SG17 5AE.

You can contact us by post at 32 Clifton Road, Shefford, Bedfordshire, SG17 5AE, via our website contact form, by telephone on 07944 825134, or by email at info@bearphat.co.uk. Our UK representative is Mr Liam Clancy.